Payments

What type of Payments do you accept?

We currently accept Visa, Mastercard, Discover, American Express.

My credit card was declined, what do I do now?

The majority of declined payments occur because of an incorrect billing address. Ensure that the address is entered accurately and complete. If the problem persists, reach out to your banking institution.

What U.S. states do you charge sales taxes in?

LBC Bioscience charges sales tax for purchases with delivery in states that charge sales tax.

Shipping

I placed my order, when will it ship?

Please allow 48 business hours of processing time from when your order is placed to the time it is shipped. Under unusual circumstances of extremely high volume, please allow us 72 business hours of processing time. We have a variety of shipping options to meet your expectations.

What orders qualify for free shipping?

All domestic US orders totaling $100 and over (before taxes and after discounts) qualify for free Standard (5-7 Business Days) Shipping.

My package was returned to LBC Bioscience, what do I do?

Occasionally there are instances where orders are returned to us because of an invalid address or multiple delivery attempts by the shipping company. We will contact you when your shipment arrives back to our distribution center and let you know your options. If you have any questions regarding your shipment, feel free to contact us.